To strengthen direct communication between local government and the public, Responscity developed the Citizen Connect Mobile App — a unified, multilingual platform that puts key municipal services in the hands of every resident. Designed for simplicity, accessibility, and impact, the app ensures citizens can raise issues, provide feedback, access civic records, and participate in governance — all from their smartphones.
Hours delivered back to the business
Increased tax compliance, through app-based access
Success rate of bot case completion
Reduction in physical visits to municipal offices
What did Responscity do
Responscity launched a citizen-first mobile application that connects people with their municipality using their Digital House Identification (DHI). The platform was built with simplicity and scale in mind, offering:
– Real-time integration with civic departments
– Push notifications for updates and surveys
– Multilingual interface
– Geo-tagged complaint logging and service tracking
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
Citizen Empowerment
People now have full control over service requests, tax payments, and civic communication.
Operational Transparency
Each action is timestamped, location-based, and trackable by both citizens and authorities.
Higher Civic Participation
The Poll & Survey module has significantly increased community input in planning decisions.
The Results
- Created a structured digital registry of households through DHI tagging.
- Enabled real-time geo-tracking of field officers for on-ground accountability.
- Boosted civic participation with multilingual access across all demographics.
- Eliminated paper-based workflows, leading to fully digitized municipal processes.
- Increased paid service usage through seamless in-app request and payment features.
- Generated actionable insights from citizen behavior to drive smarter city planning.
