To strengthen direct communication between local government and the public, Responscity developed the Citizen Connect Mobile App — a unified, multilingual platform that puts key municipal services in the hands of every resident. Designed for simplicity, accessibility, and impact, the app ensures citizens can raise issues, provide feedback, access civic records, and participate in governance — all from their smartphones.
The Challange
Previously, citizens had to visit municipal offices or rely on verbal communication for even the smallest service request. Complaints went untracked, service delivery was inconsistent, and public participation in governance was minimal.
There was a clear need for a platform that could bridge this digital divide — one that was accessible, accountable, and aligned with smart governance goals.
What did
Responscity do
Responscity launched a citizen-first mobile application that connects people with their municipality using their Digital House Identification (DHI). The platform was built with simplicity and scale in mind, offering:
- Real-time integration with civic departments
- Push notifications for updates and surveys
- Multilingual interface
- Geo-tagged complaint logging and service tracking
The Results
- Created a structured digital registry of households through DHI tagging.
- Enabled real-time geo-tracking of field officers for on-ground accountability.
- Boosted civic participation with multilingual access across all demographics.
- Eliminated paper-based workflows, leading to fully digitized municipal processes.
- Increased paid service usage through seamless in-app request and payment features.
- Generated actionable insights from citizen behavior to drive smarter city planning.
Hours delivered back to the business
Increased tax compliance, through app-based access
Success rate of bot case completion
Reduction in physical visits to municipal offices