Citizen Connect Web Portal
The Citizen Connect Web Portal by Responscity is a comprehensive online platform that enables residents to interact with their local government anytime, from anywhere. Built with accessibility, transparency, and accountability at its core, the portal simplifies everything from lodging complaints and paying taxes to participating in civic decisions. It’s the digital front desk of your city.
How the Citizen Web Portal is Digitizing Public Service Access
As cities grow, so does the demand for faster, more transparent governance. The Citizen Connect Web Portal addresses this demand by bringing critical civic services online—making it easier for citizens to report issues, track progress, and contribute feedback without visiting municipal offices. Built with integration to our DHI (Digital House Identification) system, the platform brings structure, trust, and speed to public administration.
Key Modules in the Citizen Connect Web Portal
🗣️ Register Complaint
Submit and track complaints directly from your desktop. Attach images, view live status updates, and receive resolution notifications—all in real time.
🧾 Property Tax Payment
Check your property tax details, pay online, and download receipts—eliminating the need for physical visits or paperwork.
🗳️ Poll & Survey
Participate in governance by voting on infrastructure proposals, service improvements, and local development priorities.
🧹 Service Request
Request essential municipal services like garbage pickup, streetlight repair, or drainage cleaning with just a few clicks.
⭐ Feedback
Submit reviews on service quality after completion of requests or complaint resolutions, contributing to officer performance ratings.
📊 Sewage & Utility Surveys
Fill city-wide surveys for sewage, water, or sanitation planning to help authorities gather structured infrastructure data.
🚰 Sewage Survey
Facilitates structured, ward-level sewage mapping for government teams by capturing key data points for better planning and maintenance.
Results Achieved
- Enabled full access to civic services for users without smartphones.
- Increased property tax collection through simplified online payments.
- Reduced queue times at municipal offices by digitizing walk-in services.
- Boosted citizen participation in urban planning through active surveys.
- Built a transparent digital trail for all registered complaints and services.
- Unified web and mobile experience improved service delivery consistency.
Bringing City Hall to Every Home
The Citizen Connect Web Portal makes civic access truly inclusive by removing barriers like location, device limitations, or bureaucracy. It empowers residents to take action, stay informed, and trust the system—all while helping city leaders deliver better governance with clear, measurable results.